Customer Success Manager

Date Posted: June, 2025

Team: Management

Location: Remote

Type: Full-Time

Job Summary

Join Leads to Closings as a customer success manager. In this role, you’ll be responsible for on/off-boarding clients, working with account managers, and increasing client retention. If you enjoy working with people and you're looking to work with a company that provides a great product then this is for you.

Your Role

As a customer success manager you'll be directly responsible for managing all client communication. This will involve onboarding calls, calling up clients if they have a problem, handling the support inbox as well as allocating account managers to particular client accounts. You'll report daily on key metrics like leads generated and retention rates.

Ideal Candidate

  • Proven experience in client management.

  • Strong communication skills in English, both written and verbal.

  • Autonomous and self-driven, capable of managing your own client management process.

  • Comfortable working in US time zones (9AM - 6PM Eastern US time).

  • Fully committed to a full-time position - no other jobs or studies.

  • Resilient under pressure and thrives in a high-performance environment.

  • Has experience in the real estate market and is familiar with the jargon.

Tools

  • HighLevel CRM

  • Slack

  • Zoom

  • Gmail

  • Google Sheets

Compensation

Base Pay: US$2,080/month

+ Commission Bonus: US$1,200/month - US$3,000/month

What You'll Do

  1. Handle all customer communication and focus on keeping them happy. If a customer has a problem, you must be quick to call them up and communicate with them.

  2. Engage in continuous learning and improvement, receiving weekly training and 1:1 reviews with leadership.

  3. Participate in weekly service team meetings and ongoing training to refine our service and keep clients happy.

  4. Host onboarding calls with new clients and set expectations clear to them before starting.

  5. Setup new clients' accounts on our HighLevel CRM.

  6. Work autonomously to manage our customers and clients.

You Shouldn't Apply If

  • You have other obligations such as another job or studies. This role requires full-time commitment.

  • You are not fluent in English. Clear communication is essential to succeed in this role.

  • You lack customer service experience. We are seeking candidates with a proven background in customer service roles.

  • You are located in a time zone where you'll be working a night shift.

Think you're a fit?

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